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Create groups in your Admin console to use for email lists, content sharing, and calendar invitations. If you turn on Groups for Business, use the Google Groups app at groups.google.com to make a group a Collaborative Inbox or add other features.

Also available: Advanced group management.

Create a group in your organization #

For email & distribution lists, sharing, configuring settings & more

This page is for administrators. To manage groups for your own account, visit Google Groups help.

As a Groups administrator, you can create groups for departments, teams, or other sets of users in your organization.

Where can I do this? You can create a group and add members in your Google Admin console or Google Groups. However, only groups created in your Admin console can be used as a configuration group.

How you can use groups #

You can use groups for collaboration or to set up a feature or service configuration. The best way to create a group is in your Admin console. Here, it can be easier to find group members or add a lot of members at once. If you create a group in Google Groups, it can’t be used to configure features or services.

Communication or collaboration (includes email lists)

Create a group in the Admin console or Google Groups so your users can:

• Send email to all group members with a single address
• Invite group members to a meeting
• Share content with members, including documents, sites, videos, and calendars
• Participate in discussions or a Collaborative Inbox in Google Groups (requires turning on Groups for Business)

Feature or service configuration

Group must be created in the Admin console, not using Google Groups.

In addition, you can use a group to:

• Turn a service on for a group
• Configure service settings for a group

Option 1: Use the Admin console to create a group #

For configuration or communication and collaboration groups (includes email lists)

If Groups for Business is turned on, you can later go to Google Groups to set up more features that aren’t available in your Admin console.

Step 1: Create a group

1. Sign in to your Google Admin console.
   Sign in using your administrator account (does not end in @gmail.com).
2. In the Admin console, go to Menu Directory Groups.
3. At the top, click Create group.
4. Enter the following details:

Group details	Description
Group name	Enter a name that identifies the group in lists and messages. Use these guidelines: Names can be up to 73 characters long. Use names that make it easy to identify the group’s purpose. For groups that you create in the Google Admin console, don’t use the equal sign (=) or brackets (). These characters can only be used for groups that you create in groups.google.com.
Group email	Enter an email address for the group. If more than one domain is displayed, select the appropriate domain from the list. Follow these guidelines: Email addresses can be up to 63 characters long. This limit doesn’t include the domain portion of the address, such as @gmail.com. Some words are reserved and can’t be used as email addresses. View reserved words. If you’re creating your group in a work or school account, your email address might include a suffix, such as -user-created. For example, if your group name is training, the actual email address might be training-user-created@your_domain. Click and drag to move
Description	(Optional) To add information to the group’s About page, enter the purpose of the group or how it’s used. You could include information about group members, group content, an FAQ, links to related groups, and so on. For groups that you create in the Google Admin console, don’t use the equal sign (=) or brackets (). These characters can only be used for groups that you create in groups.google.com.
Group owner(s)	(Optional) To add users who will have the owner role for the group, search for and select the name or email address.

5. Click Next.

6. (Optional) To add the Security label to the group, check the Security box. Learn more about security groups.

7. Click Next.

8. Choose a group access type—Public, Team, Announcement only, or Restricted.
Each type includes predefined permissions for group owners, managers, and members, as well as whether the group is open to the entire organization or people outside the organization.

9. (Optional) To customize the access settings, click the table cells to select or deselect an option. Customizing any options changes the group access type to Custom.
Refer to the following table for setting descriptions:

Group details	Description
Access settings	Determine what people can do in the group. You can also set role-based permissions for the group in Google Groups at groups.google.com. Learn more about group roles. The External category includes anyone outside your organization. External people can be group members or non-members. Who can contact group owners—Specifies who can directly email group owners. Who can view conversations—Specifies who can view conversations posted in the group. Non-members outside of your organization (External) can only view conversations if Groups for Business sharing options are set to Public on the Internet. Who can post—Specifies who can publish messages to the group. Who can view members—Specifies who can view group members. Who can join the group—Specifies who can add people, invite people, and approve requests for the group.
Who can join the group	Select how to add people to the group: Anyone in the organization can ask—People in the organization must ask and then be approved before they can join the group. Anyone in the organization can join—People in the organization can add themselves to the group directly. Only invited users—People can join the group only if they’re invited.
Allow members outside your organization	Turn this setting off to prevent external people from being added to the group. Or, turn it on to allow external people in the group. If you’re an administrator, you can always add external people to groups in the Google Admin console, regardless of the external membership setting.

10. Click Next.

11. (Optional) To restrict who can be members of this group, select Restrict membership and add your query conditions. Learn more about restricting group membership.

12. Click Create Group.

13. Continue with the next steps to add group members.

Step 2: Add group members

Add just a few members

1. Click Add members .
2. Click Add members.
3. For users or groups, enter the first few characters of the email address and select it.
4. For service accounts, enter the entire email address.
5. Repeat the previous steps as needed.
6. Click Add To Group.

All new members get the Member role and the All email subscription.

Add many members at once

To add a lot of members, try one of these methods:

• Select members from your Users list
• Upload members from a CSV file
• Add other groups to the group
• Add all your organization’s users to a group

Invite people to join

Requires turning on Groups for Business
If you’d like to give people the option to join your group, send them an invitation. If they accept the invitation, they’re added to your group.
To invite people to join a group, follow the steps in the Learning Center to invite someone via email.

Option 2: Use Google Groups to create a group #

Only for communication and collaboration groups. Requires turning on Groups for Business To use your group as a configuration group, follow the steps above on this page to instead create it in the Admin console. If you create a group in Google Groups, it can’t be used to configure features or services.

Another way to create a communication or collaboration group, such as an email list, is using Google Groups. There, you can also add features such as for moderated discussions or a Collaborative Inbox.

To create a group in Google Groups, follow the steps in steps in the Learning Center to create a group.

After you create a group #

• It can take up to 24 hours for a new group to appear in your Groups directory, which all users can access. To hide a group from the directory, you need to allow group owners to hide groups. For more information, see Set organization-wide policies for using groups.
• Wait a few minutes for your new group to become active before sending a message to it. Otherwise, you might get a notification that your message couldn’t be delivered.

Advanced options for large organizations #

• Manage membership automatically with dynamic groups
• Create recommended groups for sharing (target audience)
• Sync groups with your LDAP or Active Directory server
• Create and manage groups using APIs

Next steps #

• Add features to a group using Google Groups
• Make a group a Collaborative Inbox

Add and manage group members #

As a Groups admin, you can manage membership of all groups in your organization. Manage members from your Admin console. And if you turn on Groups for Business, you can also manage members from Google Groups.
Also available: Advanced group management

• Add or invite users to a group
• View a group’s members
• View a user’s group memberships
• Add all your organization’s users to a group
• Add a group to another group
• Assign roles to a group’s members
• Remove or ban users from a group

Add features and manage conversations in Google Groups #

These features require turning on Groups for Business.

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You can use the Google Groups app to add the following features to any of your organization’s groups. You can also manage a group’s conversations and members in Google Groups.

Where do I do this? You perform all these tasks using Google Groups, not your Admin console.

Admins can manage any group #

As a Groups administrator, you have owner privileges for all groups in your organization. As a result, you can perform all tasks listed below for any of your organization’s groups, whether or not you created the group.

Visit the Learning Center

Steps for using Google Groups to perform tasks listed below are at the Google Workspace Learning Center. Click links below for a specific task. Or visit the Learning Center at Google Groups training and help.

Group identity & email options #

Add a welcome message to a group
A group’s welcome message appears in Google Groups, below the group name on the group’s conversation list.	Learn how
Set up auto replies for a group
Auto replies are messages sent automatically when people email the group. These replies let senders know their messages have been received. You can set up different auto replies for different types of users.	Learn how
Add a subject prefix to identify group messages
Make it easy for users to identify group messages in their email inboxes by automatically adding a prefix to each of the group’s posts.	Learn how
Add a footer to a group’s email
For a group’s outgoing messages, you can include a standard Groups footer, a custom footer, or both.	Learn how
Set the group email language
A group’s email language is used for system-generated text, such as in email digests and footers.	Learn how

Group access & roles

Choose who can see your groups
Choose whether to make your groups visible to organization members only or anyone on the web. You can also can also limit group visibility to group members only if you use your Admin console to enable hiding groups for your organization.	Learn how
Set who can manage a group’s conversations or members
Control who can view a group’s conversations, send messages to the group, moderate conversations, or manage members, by assigning members a role. You can also open up some of these tasks to non-members, or even to everyone on the web. Whether you can allow public access to groups depends on organization-wide policies set in your Admin console.	Learn how
Change permissions for a group’s default roles
Change what owners, managers, and members can do in your group, such as approve messages, view members, or delete posts.	Learn how
Create a custom role for a group
If you want a role that’s different from the default roles, create a custom role.	Learn how

Group conversations #

Make a group a Collaborative Inbox
Use a group to assign conversations to group members, then track the status of a response. Group members with the correct permissions can assign and manage conversations together.	Learn how
Show or hide a group’s conversation history
Turn on conversation history for a group so that members can view posts in Google Groups at any time.	Learn how
Post a message to the group
Start or join conversations in a group by posting a new message or responding to posts at Google Groups.	Learn how
Moderate a conversation
Review messages before they’re sent to the rest of the group, then approve or block the message.	Learn how
Search, filter, and label group content
Search for groups and content, or filter conversations in a group by author, subject, before and after date, and other options. You can also make it easier to search for posts by giving them labels.	Learn how
Lock a conversation
Lock a conversation in a group to block all replies to posts and other future activity.	Learn how
Mark or delete spam in a group
Mark or delete group content that contains spam. Or mark an entire group as spam.	Learn how

Add features using the API #

You can also use the Groups Settings API to add features to your organization’s groups. Use of the API requires programming knowledge.

Access the Groups Settings API.

Make a group a Collaborative Inbox #

If Google Groups isn’t available in your work or school account, ask your administrator to turn on Groups for Business. 

Group owners and managers can make any of their groups a Collaborative Inbox, where group members can take and assign conversations and perform other collaboration tasks.

For advanced collaboration, set up delegated accounts in Gmail, where you can share inboxes among 40—1,000 users. For details, see Delegate and collaborate on email.

How it works #

Members of a Collaborative Inbox group who have the correct permissions can:

• Take a conversation they volunteer to respond to.
• Assign responsibility for a conversation to another group member.
• Mark a conversation as complete, duplicate, or no action needed.
• Search for conversations according to resolution status or assignee.

Step 1: Create a group #

Create the group you want to use as a Collaborative Inbox. Then add the members who will assign and track conversations.

Get steps at Create a group.

Step 2: Turn on Collaborative Inbox features #

To enable Collaborative Inbox features, you must turn on conversation history. For details, see Turn conversation history on or off.

1. Sign in to Google Groups.
2. Click the name of a group.
3. On the left, click Group settings.
4. Under Enable additional Google Groups features, select Collaborative Inbox.

Step 3: Assign permissions #

For users to take advantage of Collaborative Inbox features, group owners or managers must give them the correct permissions:

Task	Permission required
Take a conversation Assign or unassign a conversation Mark a conversation as completed	Who can moderate metadata
Mark a conversation as duplicate Mark a conversation as no action needed	Who can moderate content

For details, visit Set permissions for managing a group.

Next steps #

• Use a group as a Collaborative Inbox

Update group details #

This page is for administrators. To manage your groups for …@gmail.com, visit Google Groups help.

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As a Groups administrator, you can update details about any group in your organization, whether or not you created the group. This information includes group names, email addresses, descriptions, aliases, members, and access settings.

Where can I do this? You can update many group settings in either your Admin console or Google Groups. In Google Groups, you can also set additional options such as for moderated discussions or Collaborative Inboxes. 

Rename a group #

Using the Admin console

1. Sign in to your Google Admin console.

   Sign in using an administrator account, not your current account …@gmail.com

2. In the Admin console, go to Menu  DirectoryGroups.
3. Click the name of a group.
4. On the left, click Rename Group.
5. Enter a new name.
6. Click Save.

Change a group’s email address, description, or alias #

Using the Admin console

1. Sign in to your Google Admin console.

   Sign in using an administrator account, not your current account …@gmail.com

2. In the Admin console, go to Menu  DirectoryGroups.
3. Click the name of a group.
4. Click Group information.
5. To edit group information, click Edit  in the upper right across from Group details or Aliases.
   If you change a group’s email address in the Admin console, the previous address gets added as an email alias. Learn more about editing email aliases. 

Update more settings at Google Groups #

Using Google Groups

Requires turning on Groups for Business

At Google Groups, you can update the following settings, many of which aren’t available in your Admin console:

• General—Group name, email address, and other basic settings you can make in the Admin console. Plus features like a welcome message or making the group a Collaborative Inbox.
• Member privacy—What personal identification that members must supply or display, or who can contact group owners.
• Posting policies—Who can post or attach files, a default sender address for the group, whether messages are moderated, posting restrictions for new members, and much more.
• Email options—Adding an email footer to messages sent from the group, auto-replies to incoming messages, and more.
• Member moderation—Who can add or remove members, or create custom roles or permissions for the group.

For details, go to Update a group’s settings.

If you change a group’s email address in Google Groups, the previous address does not get added as an email alias.

Change access settings #

Using the Admin console

As an administrator, you can edit group access settings in the Admin console. Access settings control what group members can do in a group, based on their role and your organization’s sharing options.

1. Sign in to your Google Admin console.

   Sign in using an administrator account, not your current account chien10082002@gmail.com

2. In the Admin console, go to Menu  DirectoryGroups.
3. Click the name of a group.
4. Click Access Settings to review the settings for group members.
5. Scroll down on the page to see who can join the group and whether external members are allowed. 
6.  In the upper right corner of the Access type section, click Edit .
7. Choose a group access type—Public, Team, Announcement only, or Restricted.
   Each type includes predefined permissions for group owners, managers, and members, as well as whether the group is open to the entire organization or people outside the organization.
8. (Optional) To customize the access settings, click the table cells to select or deselect an option. Customizing any options changes the group access type to Custom.
   Refer to the following table for setting descriptions:

Setting	Description
Access settings	Determine what people can do in the group. You can also set role-based permissions for the group in Google Groups at groups.google.com. Learn more about group roles. The External category includes anyone outside your organization. External people can be group members or non-members. Who can contact group owners—Specifies who can directly email group owners. Who can view conversations—Specifies who can view conversations posted in the group. Non-members outside of your organization (External) can only view conversations if Groups for Business sharing options are set to Public on the Internet. Who can post—Specifies who can publish messages to the group. Who can view members—Specifies who can view group members. Who can join the group—Specifies who can add people, invite people, and approve requests for the group. The External category includes anyone outside your organization. External people can be group members or non-members. Who can contact group owners—Specifies who can directly email group owners. Who can view conversations—Specifies who can view conversations posted in the group. Non-members outside of your organization (External) can only view conversations if Groups for Business sharing options are set to Public on the Internet. Who can post—Specifies who can publish messages to the group. Who can view members—Specifies who can view group members. Who can join the group—Specifies who can add people, invite people, and approve requests for the group.
Who can join the group	Select how to add people to the group: Anyone in the organization can ask—People in the organization must ask and then be approved before they can join the group. Anyone in the organization can join—People in the organization can add themselves to the group directly. Only invited users—People can join the group only if they’re invited.
Allow members outside your organization	Turn this setting off to prevent external people from being added to the group. Or, turn it on to allow external people in the group. If you’re an administrator, you can always add external people to groups in the Google Admin console, regardless of the external membership setting.

9. Click Save.

Related topics #

• Leave a group or unsubscribe from emails
• I’m in groups I didn’t join

Give a group an additional “alias” address #

As a Groups administrator, you can add alternate addresses, called email aliases, to your organization’s groups. For example, if there’s a group email for support@your-domain.com, you can add help@your-domain.com as an email alias for the group. Messages sent to either address appear in the same group. Or, if your organization has more than one domain, you can add an alias with a different domain to a group.

Note: Currently, you can’t search for a group by its alias address.

Add or remove group email aliases #

You can add up to 30 email aliases for each group.

1. Sign in to your Google Admin console.

   Sign in using an administrator account, not your current account chien10082002@gmail.com

    

2. In the Admin console, go to Menu  DirectoryGroups.
3. Click the name of a group.
4. In the Group information section, click Aliases. 
5. Point to the Aliases section and click Edit .
6. To add an alias:
   • In the Group Alias Email field, enter a new address. If your organization has more than one domain, select a domain from the list.

     See below for reserved words you can’t use as an email alias address.

   • Click Add Alias.
7. To remove an alias, point to an alias and click Remove .

Changes can take up to 24 hours but typically happen more quickly. Learn more

Reserved words #

The following words can’t be as email alias addresses for groups that you create as described above:

• abuse
• admin
• administrator
• hostmaster
• majordomo
• postmaster
• root
• ssl-admin
• webmaster

Related topics #

• Words that can’t be used in group addresses

Words that can’t be used in group addresses #

This page is for administrators. To manage your groups for …@gmail.com, visit Google Groups help.

Reserved words #

Using Google Groups

The following words can’t be used in the email addresses of groups that you create in groups.google.com:

• abuse
• admin
• administrator
• hostmaster
• majordomo
• postmaster
• root
• ssl-admin
• webmaster

Using the Admin console

If you create groups in the Google Admin console, you can use the reserved words shown above as a group email address. However, you can’t add them as email aliases for a group.

About abuse and postmaster #

Abuse and postmaster are handled differently than other reserved words. To learn more about creating and using groups with these email addresses, see Create abuse & postmaster groups.

Delete a group from your organization #

This page is for administrators. To manage your groups for …@gmail.com, visit Google Groups help.

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As a Groups administrator, you can delete any group in your organization, whether or not you created the group. When you delete a group, the group can’t be restored. Members don’t have access to files or anything else shared in the group. Also, messages sent to the group’s address are not delivered.

Where can I do this? You can delete groups either in your Admin console or using Google Groups. 

Delete a group #

Using the Admin console

1. Sign in to your Google Admin console.

   Sign in using an administrator account, not your current account …@gmail.com

2. In the Admin console, go to Menu  DirectoryGroups.
3. To delete a single group:
   1. Point to the group you want to delete and click MoreDelete group.
   2. Click Delete group.
4. To delete multiple groups:
   1. Check the boxes next to the groups you want to delete.
   2. At the top, click Delete groupsDelete groups.

Using Google Groups

Requires turning on Groups for Business

People in your organization who are group owners can also delete their groups using Google Groups.

1. Sign in to Google Groups.
2. Click the name of a group.
3. On the left, click Group settingsDelete group.
4. Click Delete group.
5. Click OK to confirm.

Restrict group membership #

This page is for administrators. To manage your groups for …@gmail.com, visit Google Groups help.

Supported editions for this feature: Enterprise; Education Standard and Education Plus; Enterprise Essentials Plus.  Compare your edition

 

As an administrator, you can restrict internal groups or accounts from joining another of your organization’s groups by using a member restriction setting at the single-group level. You can also use this setting to let certain members from external organizations join one of your organization’s groups. 

Important: Only groups that someone from inside your organization created—not external groups, which are created outside the organization—can ever join a member-restricted group.

Use the API #

Any group owner or manager with access to the API can use it for restricting membership. These users can’t make restrictions more lenient or remove them, and only admins can reverse any changes that such users make.

Use member type #

Allow or exclude membership using any combination of these member categories: 

• Group
• User account, which a person uses
• Service account, which an application or virtual machine uses

For example, you can allow users and service accounts into your group, but not other groups. 

Also, if you allow groups as a member type, you can place or nest a group within another group. Turn off nesting by disallowing the addition of groups inside other groups.

Considerations

• If you add member restrictions to a group, then you can’t directly add members that violate those restrictions. (You might do so indirectly, through nesting.) 
• While child groups may have more restrictions than their parent groups do, they must at least have the restrictions that the parent has.

Use customer ID #

While you can’t restrict individual users, you can restrict further, beyond member type. Based on the customer ID that Google gives every organization, you can exclude certain external member types while allowing others. As examples, you might allow:  

• Only internal members
• External user accounts and only internal service accounts and groups
• External service accounts and only internal users and groups.

Does a group already have restrictions? #

Check the Security settings (beta) card on the group details page. A code underneath the Member restriction heading indicates that restrictions are in place. Because these restrictions are enforced when someone adds members to a group, adding members triggers a check on the evaluation state. Check the Evaluation state column for the current status of those restrictions. 

Evaluation state	Meaning
Compliant	The group only contains members that fit the current restriction criteria.
Non compliant	The group contains members that do not fit the current restriction criteria, and other such members may be added to groups within the group.
Forward compliant	The group contains members that do not fit the current restriction criteria, but no other such members may be added to the group.
Evaluating	The system is still figuring out your evaluation state.

Considerations #

• Removing restrictions from a nested child group makes the parent group noncompliant.
• You can only directly add a compliant group or member. However, after someone adds a group or member, it can later become noncompliant. 
• Even if a parent group has noncompliant child groups nested inside of it, the parent can still be compliant.

Create a group with member restrictions #

1. Sign in to your Google Admin console.
   Sign in using your administrator account (does not end in @gmail.com).
2. In the Admin console, go to Menu DirectoryGroups.
3. Click Create group.
4. Enter the group infoclick Next.
5. Choose your access settingsclick Next.
6. Select Restrict membership.
7. Add conditions to the group security settings. As you build the query, you see the code.
8. (Optional) To change the query, modify the options you’ve chosen or the code at the bottom.
9. Click Create group. The Security settings (beta) card on the group details page displays the query that you built and the restriction status.

Manage restrictions for an existing group #

Putting member restrictions on a group means that no one can add noncompliant members to the group. The restrictions don’t kick any noncompliant members out of the group automatically. However, you can go to your member list and remove accounts from the group manually.

1. Sign in to your Google Admin console.
   Sign in using your administrator account (does not end in @gmail.com).
2. In the Admin console, go to Menu DirectoryGroups.
3. Click on a groupgo to the group details page.
4. Click the Security settings (beta) cardSecurity settings to expand them.
5. Choose an option:
   • Edit the query using the query builder or the code. (Point to the tooltip for details about the code.)
   • Click No restrictions to clear your queries, removing member restrictions.
6. Click Save. The Restriction status could be evaluating for anywhere from a few seconds to 24 hours.

Add & remove members from groups with restrictions #

• Attempts to add a noncompliant member prompt an error message. Add or invite users the usual way. For details, go to Add or invite users to a group.
• Remove such members as you remove any other member. For details, go to Remove or ban users from a group.

Related topics #

• Create a group
• Allow or block access to external groups
• Add a group to another group