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Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

If you purchased your service from a reseller, go here instead | Do I have a reseller?

If you sign in to your Google Admin console and see that your organization’s Google Workspace subscription has been suspended, here’s how to restore service.

How to resume service if your…
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Monthly payment failed
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If we can’t successfully charge your billing account for a monthly payment and you don’t fix the problem within 30 days, we’ll suspend your service.

• Fix a payment issue to lift a billing suspension
• Service still suspended after fixing payment issue

Free trial expired
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If you don’t set up billing before your free trial ends, we’ll suspend your service until you do.

• Set up Google Workspace billing
• Set up Essentials billing

Annual contract was not renewed
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(Annual Plan customers only). If you don’t renew your annual contract, we’ll suspend your service until you restore your contract.

• Restore a suspended Annual Plan contract

Domain registration through Google expired
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If you buy your domain through Google and manage domain renewals in your Admin console, your service can be suspended if you let your annual domain registration expire. If you don’t renew quickly, you also risk losing ownership of your domain:

• Renew an expired domain registration

To lift any other type of suspension, follow the instructions that appear in your Admin console.

 

Help avoid future payment failures
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Add a backup credit card for automatic payments